Orders
Orders must be paid for using a valid debit/credit card at the point of sale.
When you place an order, you will receive an order confirmation email then a despatch confirmation email once your order leaves us.
You did not need to set up an account with us to place an order.
Dispatch and Delivery
Delivery costs vary depending on where you live:
In the UK, we offer free delivery for all card orders over £10, and charge £2 for orders under £10.
For addresses outside the UK, we charge a delivery fee for all orders, regardless of volume.
We aim to dispatch in-stock items within 1 to 3 business days from you placing an order.
For the UK, we use Royal Mail 2nd class to deliver your order. For shipping outside the UK, we use the Royal Mail International Tracked service.
Returns
In the unlikely event you encounter a problem with your item please notify us via email within 24 hours of receiving your order at sales@rosamundewood.art.
You have 14 days from receipt of your order to return any items to us. To be eligible for a return your item must be unused and in the same condition you received it. It must be in its original packaging and in a saleable condition.
Unfortunately we can not refund postage costs therefore you as the buyer are responsible for the costs. We recommend returning all items recorded delivery. Items returned showing signs of use will be not be refunded and will be sent back to you, without refund or exchange, unless proven to be faulty from point of sale.
If the goods supplied are faulty we will refund the full amount including postage providing you can conclusively prove this is a genuine circumstance. You will need your receipt/proof of purchase and the original packaging. If the item is found to be faulty a full refund will be given to you up to 30 days after the purchase date. Thereafter no refund will be given.